Frequently Asked Questions
Everything you need to know about your luxury hair journey.
What is the difference between Remy and Non-Remy hair?
Remy hair is collected in a way that keeps all cuticles intact and running in the same direction, preventing tangling and ensuring a natural look. Non-Remy hair has mixed cuticle directions, which often leads to matting and a shorter lifespan.
How long does shipping typically take?
We process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
Can I color or heat-style my hair extensions?
Yes, our extensions are made from 100% human hair and can be styled just like your own. However, we recommend using a heat protectant spray and consulting a professional for any chemical coloring to maintain the hair's integrity.
What is your return and exchange policy?
We offer a 15-day return policy for unused products in their original packaging with security seals intact. Due to hygiene reasons, we cannot accept returns for hair that has been worn, brushed, or altered.
How do I choose the right shade for my hair?
We offer a digital color matching service. Simply upload a photo of your hair in natural lighting to our website, and our experts will recommend the perfect shade to blend seamlessly with your natural hair.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible buy-now-pay-later options through our checkout partners.