Returns & Exchanges
At 1 Hair Stop, we strive for perfection in every strand, offering a seamless 7-day return and exchange policy for products in their original, unaltered condition. To ensure hygiene and quality, items must remain in their original packaging with all security ties intact.
Initiate Your Request
Log into your account or visit our Returns Portal within 7 days of delivery to submit your request with photos of the product.
Quality Review
Our hair experts will review your submission within 48 hours to ensure the product has not been cut, colored, or chemically treated.
Secure Packaging
Once approved, pack the hair extensions securely in their original box and attach the provided prepaid shipping label.
Refund or Exchange Processing
After we receive and inspect the return at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing